We are sorry something did not work for you.
If you feel you did not receive the correct product or received a defective item,
contact us via email with clear pictures of the product received.
We will figure out the remedy per case.
If you have a regular return or exchange issue, please be sure to read this before starting the return.
Returns will not be accepted without a completed RMA Form and valid RMA #.
The RMA # is given to you upon contacting us by email within 10 days of receiving the item.
We will email the code within three days of receiving your request.
To contact us (click here).
Returns and exchanges must be sent back to us within thirty days of our tracking saying the last item from your order was delivered to you.
Only ONE RMA is issued per order.
The actual original shipping charge will be deducted from your refund.
The cost to ship the item back to us, is your responsibility.
It is recommended that you insure the package for delivery back to us as we are not responsible for packages that we do not receive or that arrive damaged.
We will refund you the way you paid except for shoes and Halloween costumes are for store credit only.
In the event you no longer have the credit card you used, we will issue store credit.
Items excluded from returns or exchanges are as follows:
- no intimate apparel such as hosiery, body stockings, panties, pantyhose, underwear, rompers, teddies, bodysuits, eyelashes, shorts, short sets, pants, cat suits or any outfits that include thongs, panties, and such related items.
- Clearance items
- Gift cards
- All Special Halloween items - these will be cleared marked no returns or exchanges
- ALL Nom de Plume items
- Items showing use or wear, removed tags, stains, or odors such as perfume or smoke will not be accepted and only returned to you at your cost plus a $20 administration charge.
- Do not try garments on unless you are freshly showered, have not put lotion, perfume, glitter, deodorant, do not smoke right before or during trying on item, etc on.
Returns are only processed on Friday afternoons.
ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING
WE DO NOT ACCEPT PACKAGES WITHOUT AN RMA# ON FRONT OF THE PACKAGE.
A RETURN CANNOT BE PROCESSED IF A COMPLETED RMA FORM IS NOT ENCLOSED.
***If you are returning a shoe box, wrap it in a brown paper bag to avoid the expense of buying a box at the post office***
Contact us prior to ordering if you do not understand something about this process.