We are sorry something did not work for you.
If you feel you did not receive the correct product or received a defective item,
contact us via text 407-437-1467 with clear pictures of the product received, tags must still be attached...
but FIRST, PLEASE do check your order to be sure you did not accidently order incorrectly.
If you were sent the wrong item as an error on our part,
we will work with you to find the solution that works best for you.
If you have a return, please be sure to read this entire process before starting the return.
Returns will not be accepted without a completed RMA Form and valid RMA #.
The RMA # is given to you upon contacting us HERE within 10 days of receiving the item.
We will email the RMA # and form on the following Friday.
RETURNS ARE ONLY HANDLED ON FRIDAYS.
Returns must be sent back to us within thirty days of our tracking saying the last item from your order was delivered to you.
Only ONE RMA is issued per order so be sure to have tried on all items before initiating a return.
The actual & original shipping charges we paid on your behalf will be deducted from your refund.
The cost to ship the item back to us, is your responsibility.
It is recommended that you insure the package for delivery back to us as we are not responsible for packages that we do not receive or that arrive damaged.
To keep our costs down, we only issue you a store credit that never expires, we do not refund cards.
Items excluded from returns are as follows:
- no intimate apparel such as hosiery, body stockings, panties, pantyhose, underwear, rompers, teddies, bodysuits, eyelashes, shorts, short sets, pants, cat suits or any outfits that include thongs, panties, and such related items.
- THERE ARE NO EXCEPTIONS EVER TO THIS POLICY!
- WOULD YOU WANT TO WORRY THAT SOMEONE ELSE HAD TRIED THE THONG ON YOU ARE RECEIVING!!?? EWE!!!
- DO ASK FOR SIZING INFO IF YOU HAVE ANY CONCERNS PRIOR TO ORDERING!!!!
- Clearance items
- Gift cards
- All Special Halloween items - these will be cleared marked no returns or exchanges
- Items showing use or wear, removed tags, stains, or odors such as perfume or smoke will not be accepted and only returned to you at your cost plus a $20 administration charge.
- Do not try garments on unless you are freshly showered, have not put lotion, perfume, glitter, deodorant, do not smoke right before or during trying on item, etc on.
ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING
WE DO NOT ACCEPT PACKAGES WITHOUT AN RMA# ON FRONT OF THE PACKAGE.
DO NOT JUST MAIL a package back as it will be returned to you.
***If you are returning a shoe box, wrap it in a brown paper bag to avoid the expense of buying a box at the post office***
Contact us prior to ordering if you do not understand something about this process.